PLEASE NOTE: If you are making a purchase from a country outside of the UK, we will you not charge you for UK VAT. But you may have to pay a duty and/or tax in your country when collecting your parcel.

Terms of Service

COPYRIGHT

The copyright and the content on this website (including without limitation the text, computer code, artwork, photographs and images on this website) is the copyright of ComfortAir Seat Cushions or has been reproduced with the permission of the copyright owner. Reproduction or duplication of any content contained within this website is strictly forbidden. Any breach of copyright will be pursued through the courts.

You may request permission to use the copyright materials on this website by emailing us at: info@motohaus.com.

 

SHIPPING AND HANDLING

Shipping costs quoted are for UK mainland only (excludes Scottish Highlands and Islands). For off-shore, Europe and worldwide destinations that are not listed please email or call us on +44 01256 704909 before making a purchase so we can calculate the cost, otherwise your order may be delayed. Mainland orders below a certain value are charged at £2.99 + VAT.

 

DELIVERY SCHEDULE

We aim to process your order the same day and ship within 48 hours. If your order is urgent you are advised to contact us on +44 1256 704909 so we can quote you for next day delivery, which will be charged accordingly. Small or low value orders are normally dispatched by Royal Mail. Larger or high value orders are dispatched by courier and will require a signature. We advise when possible that signed-for orders are shipped to a business address to avoid delays where you may not be in to sign for a package. For international orders please allow up to 10 working days.

 

BACK ORDERS

If your item is not in stock we will contact you as soon as possible by email or telephone with the option to back order.

 

TAX CHARGES

For orders made from the UK, 20% VAT is included in our prices. All other orders are VAT-free and you should click the exempt button to remove the VAT from the final price.

 

CREDIT CARD SECURITY

All orders placed using a credit/debit card through our website are securely processed by Shopify Payments.
Shopify Payments are a payment service provider (PSP); thousands of businesses outsource their transaction security to them. It is our top priority to ensure that your transaction data is kept secure at all times. Details of the security measures in place are described below.

 

TRANSACTION SECURITY

All transaction information passed between comfortair-moto.co.uk and Shopify Payments’ systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Shopify Payments are signed using 3-D Payment Security to prevent tampering. You can be completely assured that nothing you pass to Shopify Payments’ servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

 

GUARANTEE

We guarantee your satisfaction. All of our products come with a 30-day no quibble guarantee. Please see the Returns Policy page for full details.

 

REACHING US

If you need to reach us, please email us on info@motohaus.com. Alternatively, you can call on 01256 704909 (international +44 1256 704909), fax us on 01256 701919 (international +44 1256 704919) or write to ComfortAir Seat Cushions, c/o Motohaus Powersports Ltd, Unit 1a Rose Estate, Osborn Way, Hook, Hampshire, RG27 9UT, UK. As we are a busy manufacturer with a distribution hub operating from the premises, we are not open to the public.

 

PRIVACY POLICY

Please see our Privacy Policy here.

 

RETURN POLICY

Please see our Refund and Returns Policy here.

 

CANCELLATIONS (UK ONLY)

Under the United Kingdom Distance Selling Regulations, UK customers have the right to cancel the contract to purchase an item within seven working days of its delivery.

 

REMITTANCE TERMS

Online orders can only be paid for by credit/debit card and PayPal.

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